FAQ

Hey Thread Heads! Welcome to our FAQ page, where we’ve got all the answers to your burning questions about our store, products, and more. We’re here to make your shopping experience as smooth and fun as possible—just like our comfy tees and hoodies! Dive in and get the lowdown on everything Thread Heads.

About Thread Heads Sale Store

Who is Thread Heads for?

Thread Heads is for anyone who loves to express their unique personality through fashion! Our target customers are trendsetters, pop culture enthusiasts, and folks who value comfort and style. Whether you’re into nostalgic 80s vibes, bold Batman gear, cute designs, or funny tees, we’ve got something for everyone. We cater to a global community of expressive individuals aged teens to adults who want to stand out with apparel that screams “you.”

What’s the vibe of your store?

Our store is all about fun, personality, and comfort! With a playful and bold style, we offer everything from artsy and classic tees to hoodies and crop jumpers. Think of us as your go-to spot for pop culture-inspired fashion that lets you show off your attitude without sacrificing coziness. Our website is designed to be easy to navigate, with categories like Film & TV, Aliens, and Christmas to help you find your perfect match.

Products

What types of products do you sell?

We specialize in a wide range of apparel that blends style with personality. Our product lineup includes:

• Tees: From classic and 80s designs to funny and cute options.
• Hoodies: Perfect for staying cozy while rocking bold prints.
• Crop Jumpers: Trendy and comfortable for a fresh look.
• Accessories: Add-ons to complete your expressive outfit.
• Theme-based Collections: Inspired by Film & TV, Batman, Friends, Aliens, and more!

All our products are made with high-quality materials to ensure they’re as durable as they are stylish. We focus on pop culture, nostalgia, and creative designs to help you stand out in any crowd.

Are your products true to size?

Absolutely! We want you to feel as confident in the fit as you do in the design. Our sizing is standard, but we recommend checking the size chart on each product page for the best match. If you’re between sizes, consider sizing up for a looser fit—especially with hoodies and crop jumpers.

Do you offer limited edition or collaborative items?

Yes! We love collaborations and often release limited edition pieces under our “Collabsar” and “Featured” categories. Keep an eye on our website and social media for updates on new drops, so you don’t miss out on exclusive designs.

Ordering and Account

How do I place an order?

Ordering is a breeze! Just browse our collections, add your favorites to the cart, and proceed to checkout. You’ll need to provide your shipping details and choose a payment method. No account is required to order, but creating one can help you track orders faster and save your preferences for next time.

Can I modify or cancel my order after placing it?

We process orders quickly to get them to you ASAP, so changes or cancellations are only possible within the first few hours. If you need to adjust something, contact us immediately at [email protected], and we’ll do our best to help!

What if I forget my account password?

No worries! Click on the “Forgot Password” link on the login page, and we’ll send a reset link to your email. If you run into issues, our support team is here to assist.

Payment

What payment methods do you accept?

We accept a variety of secure payment options to make shopping easy:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are encrypted for your safety, so you can shop with confidence.

Is my payment information secure?

Totally! We use industry-standard encryption to protect your data. We never store sensitive payment details on our servers, so your info stays safe with us.

Shipping and Delivery

Where do you ship?

We ship worldwide to connect Thread Heads everywhere! However, due to logistics, we currently exclude some parts of Asia and a few remote areas. If you’re unsure about your location, just reach out to us, and we’ll confirm.

What are your shipping options and costs?

We offer two main shipping methods to suit your needs:

• Standard Shipping: Costs $12.95 and uses carriers like DHL or FedEx. Your order arrives in 10-15 days after shipping—perfect for when you need that new hoodie fast!
• Free Shipping: For orders over $50, shipping is completely free! We use EMS, and delivery takes 15-25 days after shipping. Great for stocking up and saving some cash.

Orders take 1-2 days to process in our Pittsburg warehouse before shipping out.

How can I track my order?

Once your order ships, we’ll send you a tracking number via email. You can use it to follow your package’s journey right to your doorstep. If you don’t receive it, check your spam folder or contact us.

What if I need my order faster?

Keep an eye out for special promotions! For example, use code 0LSCZB at checkout for 30% OFF plus Free Shipping. This can speed things up while saving you money—win-win!

Returns and Exchanges

What is your return policy?

We stand by our products, but if something isn’t right, you have 15 days from the delivery date to initiate a return. Items must be unused and in original packaging. Just contact our support team at [email protected], and we’ll guide you through the process.

How long do returns take to process?

Once we receive your returned item, we’ll process it within 5-7 business days and issue a refund to your original payment method. You’ll get a confirmation email once it’s done.

Do you offer exchanges?

Currently, we don’t do direct exchanges. If you need a different size or item, just return the original and place a new order. We recommend using our speedy shipping options to get your replacement fast!

Contact and Support

How can I contact customer service?

We’re here to help! Reach out to us at [email protected] for any questions or issues. Our team aims to respond within 24 hours, so you won’t be left hanging.

What if I have a product issue or defect?

If your item arrives with a defect, let us know right away! Send photos to [email protected], and we’ll sort it out with a return or refund—your satisfaction is our priority.