Last Updated: December 2023

At Thread Heads, we believe your satisfaction should be as guaranteed as your unique style! If your pop culture gear isn’t perfect, we’re here to make it right.

🔄 Our Return & Exchange Promise

We accept returns and exchanges within 15 days of you receiving your order. Whether it’s a Batman hoodie that doesn’t fit right or an Aliens tee that didn’t meet your expectations, we’ve got you covered!

⏰ Return Timeframe

  • Returns & Exchanges: 15 days from delivery date
  • Refund Processing: 5-7 business days after we receive your return
  • Exchange Processing: 3-5 business days after we receive your return

📦 How to Return or Exchange

Simple 3-Step Process:

  1. Contact Our Support Team
    Email us at [email protected] with your order number and what you’d like to return/exchange
  2. Pack Your Items
    Include the original packaging and tags. Items must be unworn and in original condition
  3. Ship to Us
    Send your return to:
    Thread Heads Returns
    2376 Park Street
    Pittsburg, US 94565

💸 Refund Information

  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 5-7 business days after we receive and inspect your return
  • Shipping Costs: Original shipping fees are non-refundable
  • Return Shipping: Customers are responsible for return shipping costs

🚫 Non-Returnable Items

To keep our community safe and maintain product quality, we cannot accept returns on:

  • Limited Edition Collabs (from our Collabsar collection) – These are one-of-a-kind releases!
  • Personalized or Customized Items (from our Artsy collection)
  • Items without original tags or packaging
  • Worn, washed, or damaged items
  • Items purchased during special promotions or clearance events

✍️ Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]

Body:

Hello Thread Heads Team,

I would like to request a [return/exchange] for my order.

Order Number: [Your Order Number]
Order Date: [Date You Placed Order]
Item(s) to Return/Exchange: [Product Name(s) and Size(s)]
Reason for Return/Exchange: [Please describe why you’re returning/exchanging]
Preferred Solution: [Refund/Exchange for [Product Name and Size]]

I confirm that the items are unworn, unwashed, and include all original tags and packaging.

Thank you,
[Your Name]

💡 Quick Tips

  • Include your original packing slip or order confirmation in your return package
  • Use a trackable shipping method for your return
  • Keep your return tracking number until your refund is processed
  • Exchanges are subject to product availability

🚚 Exchange Shipping

  • We’ll cover the shipping costs for your exchange item!
  • Exchanges ship via the same method as your original order
  • You’ll receive tracking information once your exchange ships

❓ Need Help?

Our support team is as committed to your satisfaction as we are to your style!

Email: [email protected]

Address: 2376 Park Street, Pittsburg, US 94565

We’re here to make your Thread Heads experience as fun and worry-free as possible!

Keep rocking your unique style with confidence! 🎨👕