At Thread Heads, we believe your satisfaction should be as guaranteed as your unique style! We’ve designed our shipping and returns process to be as fun and worry-free as our pop culture gear.
📦 Shipping Information
Order Processing Time
We’re working hard to get your awesome gear to you as quickly as possible! All orders are processed within 1-2 business days after payment confirmation.
Shipping Methods & Timeframes
1 Standard Shipping – $12.95
• Carrier: DHL or FedEx
• Delivery Time: 10-15 business days after shipping
• Best for: When you want your pop culture gear faster!
2 Free Shipping
• Carrier: EMS
• Delivery Time: 15-25 business days after shipping
• Available for orders over $50
• Perfect for: Budget-friendly shopping with a little extra patience!
Note: We ship worldwide! However, we currently cannot deliver to some remote areas and parts of Asia. If you’re unsure about delivery to your location, just reach out to our support team!
🔄 Returns & Exchanges
If your Batman hoodie doesn’t fit quite right or that Aliens tee didn’t meet your expectations, we’re here to help! Our return and exchange process is simple and straightforward.
⏰ Return Timeframe
- Returns & Exchanges: 15 days from delivery date
- Refund Processing: 5-7 business days after we receive your return
- Exchange Processing: 3-5 business days after we receive your return
📋 How to Return or Exchange
1 Contact Our Support Team
Email us at [email protected] with your order number and what you’d like to return or exchange. Use our handy template below to make it super easy!
2 Pack Your Items
Include the original packaging and tags. Items must be unworn and in original condition – just like when they arrived at your door!
3 Ship to Us
Send your return to:
Thread Heads Returns
2376 Park Street
Pittsburg, US 94565
💸 Refund Information
- Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Processing Time: 5-7 business days after we receive and inspect your return
- Shipping Costs: Original shipping fees are non-refundable
- Return Shipping: Customers are responsible for return shipping costs
🚫 Non-Returnable Items
To keep our community safe and maintain product quality, we cannot accept returns on:
- Limited Edition Collabs (from our Collabsar collection) – These are one-of-a-kind releases!
- Personalized or Customized Items (from our Artsy collection)
- Items without original tags or packaging
- Worn, washed, or damaged items
- Items purchased during special promotions or clearance events
✍️ Return/Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Body:
Hello Thread Heads Team,
I would like to request a [return/exchange] for my order.
Order Number: [Your Order Number]
Order Date: [Date You Placed Order]
Item(s) to Return/Exchange: [Product Name(s) and Size(s)]
Reason for Return/Exchange: [Please describe why you’re returning/exchanging]
Preferred Solution: [Refund/Exchange for [Product Name and Size]]
I confirm that the items are unworn, unwashed, and include all original tags and packaging.
Thank you,
[Your Name]
💡 Quick Tips
- Include your original packing slip or order confirmation in your return package
- Use a trackable shipping method for your return
- Keep your return tracking number until your refund is processed
- Exchanges are subject to product availability
🚚 Exchange Shipping
Good news! We’ll cover the shipping costs for your exchange item! Exchanges ship via the same method as your original order, and you’ll receive tracking information once your exchange ships.
❓ Need Help?
Our support team is as committed to your satisfaction as we are to your style!
Email: [email protected]
Address: 2376 Park Street, Pittsburg, US 94565
We’re here to make your Thread Heads experience as fun and worry-free as possible! Keep rocking your unique style with confidence! 🎨👕